What's The Need Of TARIX Advisor ?
Call center executive has been for a long time as a traditional calling method in the call center. TARIX Advisor is a new way to interact and a great way to automate monotonous conversations and tasks so that agents can focus on solving more complex customer issues.
They can become popular in customer service because the technology has proven to be reliable and effective in call center.
Empower your customer with tools they can rely on using TARIX Advisor.
TARIX Advisor Plus
Integrates TARIX to allow seamless hand-off and transfer to live agent over call.
TARIX Advisor Enterprise
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Benefits Of Choosing TARIX Advisor
Most research has found that the best type of customer service advisor for handling complex customer issues is someone who can take control of the conversation and proactively lead that customer to a mutually agreed solution.
In similar situations TARIX advisor understands what customers need and doesn’t have to follow a script, he is equipped to utilise the information stored in his database by AI to personalise the customer interaction and help resolve the issue.
It’s true that AI is reducing the cost required in call centres through smartbots like TARIX advisor that can answer questions asked online, without the need for the customer to pick up the phone. This means the job of a customer service advisor is becoming more varied – the bots answer the routine questions via an online chat or other channel; the people on the phone are the problem solvers.When TARIX advisor and customer service advisor work together the best results for customers can be achieved.
Most call centers are slow to respond due to aging technology and processes that rely solely on Interactive Voice Response Systems (IVR) and human agents. Investing in AI technology can upskill your agents, and streamline how you engage with customers, partners and employees.
TRAVIS Advisor can be an edge here due to its availabilty round the clock, without any hassle of the time restrictions customer can call anytime.
Having 24/7 customer service means you’ll be able to close more sales. After normal business hours end, your TRAVIS can continue answering customer inquiries, making purchase recommendations and guiding them to a sale.
Customer interaction is the key to success for brands. Whether it’s to drive sales, handle customer service issues, or foster and continue a relationship, two-way communication is critical. TRAVIS advisor will play an increasingly important role in this equation.
Both Scotty Advisor and voice agents can capture a lot of data around each customer interaction, which can be fed into analytics engines to help optimise the call centre process.
AI tools such as sentiment analysis can also help speed up this process by quickly spotting trends like anger or dissatisfaction within a large data set, often faster than a human advisor can. With cognitive ability through machine learning and natural language processing which are an integral part of Scotty advisor can utilize the data that was collected during the conversation can be used to improve the overall customer experience.
Why Choose TARIX Advisor ?
TRAIN ONLY ONE TIME
Hiring and training staff takes time and money. These costs can quickly grow with an increase in staff addition, a common problem at call centers. Automation platforms can offer huge time and cost savings in this space. A platform like TARIX advisor as it comes pre-programmed with industry and domain knowledge.All this you only have to train it only once. A lot of training and staff management cost can be reduced.
Automated customer service is not constrained by time zones or public holidays. This means customers can have their inquiry resolved 24 hours a day, and don’t have to wait hours or even days for a response. This can greatly influence customer satisfaction.System maintenance and support has always been a challenging task especially when you want to ensure your system functions seamlessly.
The Basic Flowchart of TARIX Advisor
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TARIX Advisor a new way of customer service.
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